Workshop bookings tend to be filled 2-3 months in advance – should you need to re-arrange a date please read below……
If you need to cancel a workshop booking
If you need to cancel a booking for a workshop please appreciate I need at least two months prior notice to advertise & fill your space, once filled a refund can be issued.
If you need to swap a workshop booking
Sometimes illness can occur at short notice & on these occasions I can offer you another workshop date to attend in the future but a 25% re-booking fee will have to be charged.
If you need to swap a booked workshop date because someone has gifted you a dated gift voucher, please contact me ASAP to talk about re-arrangement. Swapping a date can always be done, ideally with 2 months notice in able for me to re- advertise the original date – this jiggling of dates can incur a 10% re-booking fee.
‘Craft Course’ gift vouchers
I welcome craft Courses gift vouchers, however because of their commission charges, there will probably need to be a ‘top up’ fee applied to bring your voucher up to the full payment required to pay for a workshop.
Online ordering
All items in stock shall be dispatched within 2 business days of initial order.
All glass items for sale from this site are made using stained glass. As some items are handmade to order your pieces will be similar to the ones pictured but glass variation, texture & colour may differ slightly.
Items are dispatched using first class Royal Mail & a confirmation email sent once dispatched.
Returns
I hope you will be completely happy with your purchase but in the event that you wish to return your item, you must contact me within 7 days of receipt. Items should be unused & sent back securely packaged in original packaging & sent back via Royal Mail.
Once in receipt of the item I will issue you a full refund including the original P&P fee.
I am unable to refund a personalised item as these would be difficult to sell on to another customer.
Safety
Because glass, lead & copper foil are the materials used in the Glass Studio these items are not suitable to be handled by children & should only be used as out-of-reach decorations.
They are glass ornaments & should be handled with care.
Legal
All designs & items for sale are from Swanwick Studio and are the copyright of Rachel Russell 2019.